Disclaimer

Robinson Mulder De Waal Financial Services (Pty) Ltd. is an authorized Financial Service Provider –FSB license no 36712. Robinson Mulder De Waal Financial Services (Pty) Ltd is a member of the JSE Limited

RMD Portfolio Management (Pty) Ltd is an authorized Financial Service Provider – License no 714. RMD Portfolio Management (Pty) Ltd is a member of the Fund Managers Association of South Africa

RMD’s Website is provided by RMD for educational purposes only. RMD makes no representations or warranties about the accuracy or suitability of this information for any purpose. Errors and omissions may occur. Therefore, RMD disclaims any warranty, whether express or implied, as to any matter relating to this service and all information provided, including but not limited to the fitness for any particular purpose. In no event shall RMD be liable for any indirect, special, incidental, or consequential damages arising out of any use of reliance of any information contained herein. Nor does RMD assume any responsibility for failure or delay in updating or removing the information contained herein.

To maintain an informative and valuable website that meets the needs of all users but avoids harm to others, Users must adhere to the following Rules for Use:

1. Users may download, print or transmit information from the RMD Website for personal and private use only. Any reproduction, retransmission, or republication of all or part of any document found on this site is expressly prohibited, unless RMD or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit, or republish the material. All other rights reserved.

2. Although the site includes links providing direct access to other Internet sites, RMD takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites.

3. Users may not post or transmit any messages that are libellous, defamatory, abusive, anti-competitive, illegal, or violate any other person's copyrights, privacy rights, trademarks, trade secrets, or rights in other confidential information.

4. RMD does not intend to discourage users from taking controversial positions or expressing what may be unpopular views; however, RMD reserves the right to take such action as it deems appropriate in cases where the RMD website is inappropriately used to disseminate statements or materials that are reasonably construed as abusive, destructive, harmful, or threatening to the safety of others.

5. The names, trademarks, service marks and logos of RMD appearing on this site may not be used in any advertising or publicity, or otherwise used to indicate RMD’s sponsorship, endorsement of, or affiliation with any product or service, without RMD’s prior express written permission.

6. Users may not post any information or other material protected by copyright without the permission of the copyright owner. By posting any material, the posting party warrants and represents that it owns the copyright with respect to such material or has received permission from the copyright owner to use it in such manner. By posting communications, User grants to RMD a royalty-free, perpetual, irrevocable, nonexclusive license to use, reproduce, modify, publish, translate, distribute, perform and display those communications alone or as part of other works in any form, media, or technology, whether known or hereafter developed and sublicense such rights through multiple tiers of sublicenses. User further agrees to grant other Users the right to access, view, store, and reproduce the communications for personal use.

Complaints Handling Policy and Procedure

RMD seeks to maintain and enhance our reputation of providing our clients with high quality service. We value complaints as they assist us to improve our services and direct us to anything that might not be up to standard. RMD is committed to being responsive to the needs and concerns of our customers or potential customers and to resolving all complaints as quickly as possible.

If you are dissatisfied with a service provided, incorrect statements or if you have any other complaint please contact Jeanne-Marie van Zyl at the RMD Compliance Department directly. Complaints can include but are not limited to, being treated unfairly by representatives, RMD staff not executing instructions given, or RMD staff acted contrary to the requirements of the FAIS act.

Jeanne-Marie van Zyl
Phone: (012) 665-5010
Email: [email protected]

Acknowledgement of receipt of the compliant will be sent to you. The Compliance Department will investigate the matter as soon as reasonably possible. Where necessary, and with the approval of the client, the complaint will be escalated to either RMD’s Directors, or the JSE, or the FSB whichever is applicable.

Due to legal requirements you might be required to submit your complaint in writing. Following the complaint investigation, we will notify you as soon as possible of our findings, and any possible actions.

If the complaint is resolved, and you, the customer, have confirmed that you are satisfied with the outcome, this will be seen as finalised.

If your complaint is not resolved in six weeks or not resolved to your satisfaction, RMD will provide you in writing with an explanation, and possible reasons for this.

The FAIS Ombud’s Details:

FAIS Ombud
PO Box 74571
Lynnwood Ridge
0040

Celtis House, Eastwood Office Park
Lynwood Road
Pretoria

Phone: (012) 470 9080
Phone: 0860 324 766
Fax: (012) 348 3447
Email: [email protected]
Web: faisombud.co.za

FAIS prescribes that you may submit your complaint to the FAIS Ombud in writing, backed by supporting documentation, within 6 months

The FAIS Ombud will then notify RMD of the complaint received, and request a written response. Once the FAIS Ombud has reviewed RMD’s written response and this was forwarded to the plaintiff, you will have two weeks to decide whether to pursue the claim or not.

If you choose to pursue the claim, the FAIS Ombud will endeavor to resolve the matter with mediation and consultation, and then present both RMD and the customer with a recommendation in writing.

If both parties agree to this, it becomes the final recommendation, and it will be communicated to the relevant Clerk of the Court.

However, if one of the parties does not agree with the FAIS Ombud’s recommendation, the FAIS Ombud is to be notified in writing to consider the claim and make another recommendation, if need be.

If both parties agree to this recommendation, it will then be sent to the Registrar, all parties involved, and the Clerk of the Court who has jurisdiction over this matter

However, if either party disagrees with the Ombudsman’s final recommendation, they may apply for appeal against this outcome within one month. This matter will then be handled by the Board of Appeal.

RMD is committed to being consistent, fair and impartial when handling complaints. When you lodge a complaint your personal details will be treated as confidential, unless you give permission that it might be disclosed.

Please feel free to contact Jeanne-Marie, or any member of management of RMD, if you have any additional questions

Code of Ethics

RMD is a specialized financial services company that focuses on SAFEX, Yield-X, Single Stock Futures and Portfolio management. As a member of JSE; RMD ensures to comply with all applicable legislation, rules, procedures and guidelines, relevant to the JSE ltd, Financial Services Industry, state and local government.

Core Values

RMD is committed to be a top class firm, embracing a tradition of service excellence, diligence, unquestionable integrity, and the highest ethical standards. We conduct our business legally, fairly and honestly.

Employees

We focus on attracting and retaining top quality staff who are dedicated to the company and its values. Employees have positive attitudes towards developing long-term relationships with our valued clients. RMD creates an empowering environment for our competent employees by developing their skills and ability to be innovative, effective and efficient. As a team of concurring professionals, we at RMD strive to share our knowledge amongst each other, explore our views and contribute through our combined individual strengths. RMD uses strict talent selection to minimize the risk associated with dishonesty and unethical behavior. We support equal opportunity in employment and objectively evaluate all qualified candidates.

Management

Management will strive to always act in the best interests of the company and its clients, take accountability for our decisions, always communicate objectively, truthfully and accurately, compete fairly and not engage in unlawful market conduct and aim to contribute to the economic well-being, social development and upliftment of the community.

Customer Relations

Our clients form an important and integral part of our business. We endeavor to provide our clients with distinctive value, through honest and direct communication and the ethical use of knowledge. We act to meet the best interest of all our clients. It is imperative to us that information provided to customers is clear, factual, correct, and delivered in a timeous fashion. When commitments are made to customers, it will be honored at all times. If commitments cannot be honored, feedback will be given to the customer within an agreed-upon timeframe.

Confidentiality

We recognize the importance of protecting our client’s personal and financial information. Confidentiality is highly regarded and assured. We respect the confidentiality of information acquired in the course of business, and will only disclose of information when authorized to do so, or when a legal obligation with regards to a certain situation exists.

Implementation

All current employees have received a transcript of the ethical code and conduct, while every new employee receives one during the orientation process. Ethical performance is monitored regularly in order to ensure that irregular or unethical business practices are eliminated. RMD, as a financial institution, prides itself on creating an environment where all employees and clients can feel free to raise any queries or report any discrepancies. All incidents are formally investigated and corrective actions will be taken with a “zero-tolerance” policy.

Privacy Policy

Download Official Document

The Protection or Personal Information Act 2013 (Act 4 of 2013) comes into force on 30 June 2021.The act is a comprehensive data protection law to govern the collection, use, storage, transfer, sharing and destruction of personal information by public and private bodies

POPI Act

The purpose of the POPI Act is to: • Protect the constitutional right to privacy. • Balance this right against others, such as the right to freedom of expression and the right to access information. • Regulate the way personal information is processed while keeping international standards in mind. • Provide people with the means to protect their personal information.

All clients have the option to opt-in and opt-out of any RMD communication and distributions lists such as, Emails, Whatsapps, Telegram, SMS and phone calls. Clients are requested to contact RMD if they want to be removed from the distribution lists of the communication channels.

Clients agrees that all information provided to RMD is correct and given in good faith and as complete as possible. Client agrees to notify RMD as soon as any of the personal information changes as to ensure that data is correct, complete, and up to date. RMD collects all the personal information in their mandates, and review forms to fulfil its obligations to the client to deliver a financial intermediary service and its lawful obligations to all Statutory Bodies and Operators. Any queries regarding the privacy policy can be made to the Information Officer Hendrik Andries Mulder or the Deputy Information Officer Jeanne-Marie van Zyl.

According to agreements and policies set in place all Operators/ Third Parties that have access to client information will keep the personal information confidential and safe. The information will only be used for the intended purpose that it was sent to the Operator and as agreed upon by the client. RMD either has a POPI agreement in place with them or their privacy policy sufficiently addresses the requirements with regards to POPI. A full list of Operators is available per request from the Information Officer or the Deputy Information Officer.

RMD undertakes not to disclose confidential information of a client except where such disclosure is: 1 Made under compulsion of law or in terms of the rules. 2 Follows a duty to the public to disclose. 3 Necessary to further the legitimate interest of the client. 4 Made with the consent of the client.

RMD will take every precaution to safeguard a client’s personal information and will never give the information to a third party without the client’s consent. Clients’ needs to have a measure of control over how their personal information is processed. RMD is required to supply the following information to the data subject (client) on request: • Confirmation that RMD does hold the client’s personal information. • A record or description of the personal information held. • The identity of all third parties who have or have had access to the personal information. • The data subject (client) has the right to access, view and request correction or deletion of their personal information. If RMD does not provide the above-mentioned information to the client, a formal request can be submitted to the Information Regulator as set out in the PAIA legislation.

Any complaints against RMD regarding the POPI act can be made to Information Officer of Deputy Information Officer or when unresolved to the Information regulator. Contact details of the Information Regulator.

Information Regulator:

Address
JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001

Postal Address
P.O. Box 31533
Braamfontein
Johannesburg
2017

Complaints: [email protected]
General Enquiries: [email protected]